I’ve been around background screening since I was twelve years old. Which, admittedly, is probably not what most twelve-year-olds would choose to spend their time thinking about. But somewhere along the way, this industry became part of who I am. And the idea of building a company of my own stayed with me.
Long before AB Global had a name, I had a vision for how I wanted people to feel when they worked with us: heard, supported and confident that someone cared about getting it right.
That vision eventually became the foundation of The Gold Standard in Background Screening®.
Learning the work, and seeing the people behind it
Over the years, I worked in verifications, criminal processing, quality assurance, account management, marketing and sales. I learned the details of the work and saw how each part affected the next.
A missed detail could create another round of follow-up. An unclear answer could leave an HR team unsure of what to tell a hiring manager. A delay could leave a candidate wondering when they’d be able to start a job they needed.
When you’ve worked through those situations yourself, you see a background report differently.
You see the employer trying to make a thoughtful decision. The HR professional juggling a dozen other priorities. The person waiting for an opportunity.
You also learn how much a simple, honest conversation can help.
The part I couldn’t accept
I love this industry. I’ve spent much of my life in it, and I know the good it can do.
That’s also why it was difficult to see care and transparency get lost along the way.
I saw situations where clients were given an answer to quiet a concern, even when it didn’t really address the problem. I saw promises that sounded wonderful during the sales process become much harder to recognize once the client was onboarded.
They deserved honest expectations, thoughtful service and a partner who would stay engaged when things became complicated.
By 2018, I was ready to build the company I’d spent years imagining.
Was I scared? Absolutely. Having a vision and being responsible for making it work are two very different experiences. There’s no handbook that covers every decision you’ll face as a founder, although I would have happily purchased one.
But I knew what I wanted our foundation to be.
Giving the standard meaning
“The Gold Standard” carries a high expectation. It should.
For me, those words grew out of the way I wanted AB Global to operate: paying attention to the details, being honest with clients and taking responsibility for the experience we provide.
That meant building care into how we work.
Our dedicated Client Concierge model reflects something I believe deeply: relationships matter. Clients should have someone who knows them, understands their needs and takes their questions seriously.
Our transition team helps carry that same care into onboarding. Changing providers already adds work to an HR team’s plate. Guidance, training and clear communication can make that change feel manageable.
Education matters, too. Through Screening University and our educational resources, we help clients understand the questions and responsibilities that come with screening. I’ve always loved sharing knowledge. A client who feels more informed is better equipped to make thoughtful decisions.
And as our technology evolves, I want it to make people’s jobs easier. More visibility. Less chasing for answers. Clearer next steps.
Care includes the hard conversations
Care is easy to talk about when everything is going smoothly.
The real test comes when a report is delayed, someone is frustrated or we discover something that needs to be corrected.
Those moments call for honesty and follow-through. They call for listening without becoming defensive, explaining what we know and taking the next step we’ve committed to taking.
We’re human. We’ll have challenges, and we’ll find things we can improve. I want our team to feel responsible for addressing those things and supported in doing so.
A standard we keep working toward
I bring that belief into how I lead, how we support our clients and how we develop our team.
Sometimes leaving someone better means solving a problem. Sometimes it means sharing knowledge. Sometimes it means telling the truth with kindness, even when the answer is difficult.
I’m proud of what we’ve built at AB Global. I’m especially proud of the people who bring this vision to life through their everyday work, including the effort clients may never see.
