Culture. Trust. Expertise. Support.
Culture
A company must define who it is, what it stands for, and the value it delivers. Many organizations adopt mission statements; AB Global instead built a culture shaped by Guiding Principles; practical, lived standards that define “The AB Global Way.” Every team member is trained on these principles from day one.
Our Guiding Principles
- We are a TEAM.
We encourage collaboration and open communication. - We educate.
We invest deeply in employee training, and we extend that education to our clients so they can excel in managing their screening programs. - We are committed to innovation.
We leverage cutting-edge technologies to drive new services and more efficient processes. - We are passionate about client support.
Our consultative approach and our industry-leading Client Concierge model set a new standard for service. - We proudly maintain high performance standards.
Every team member is coached and audited to ensure quality is consistently achieved. - We are accountable.
Exceptionalism is a collective effort, and every team member plays a part. - We celebrate success.
We regularly recognize teammates for their contributions and achievements. - We provide growth opportunities.
Those who embody “The AB Global Way” are empowered to grow professionally within our organization. - We anticipate future challenges.
We think ahead, so our clients are always a step ahead. - We are different.
We study our industry deeply, not to follow others, but to outperform them in everything we do.
Trust
Trust is the confidence a client places in a vendor’s reliability, competence, and integrity. It’s earned through consistent performance, transparency, and doing the right thing, especially when no one is watching.
At AB Global, becoming the Gold Standard in background screening requires unwavering commitment behind the scenes. A defining example is how we handle personal information for U.S.-based candidates. Many legacy background screening providers send sensitive data offshore for processing. We refuse to compromise that trust. We treat candidate information the way we would want ours treated: with respect, protection, and no unnecessary transfers.
It’s simple, trust is not a talking point; it’s a responsibility.
Expertise: Free Screening University for HR Professionals and Talent Acquisition Leaders
Background screening has grown increasingly complex: federal requirements, state statutes, local ordinances, fair-chance laws, ban-the-box laws, and international regulations. With no formal barrier to entering the screening industry, many providers lack the depth of expertise required today.
AB Global changed that with Screening University, a comprehensive curriculum designed for HR professionals. We provide training on:
- The Fair Credit Reporting Act (FCRA)
- Background screening services
- End-user compliance
- Screening best practices
- Policy development
- Drug testing
- International screening
No other background screening company offers anything comparable.
Clients also gain access to Professor Hootsworth’s KnOWLedge Vault, the industry’s most comprehensive reference library for screening program management.
Support
Support is historically one of the greatest pain points for HR teams. Offshore call centers, limited expertise, and slow response times create friction and frustration.
AB Global broke that mold. Through our Client Concierge model, every client receives a dedicated, U.S.-based expert who provides personalized, one-call resolution for any need.
Tired of unreturned calls and unanswered emails?
Our contracts guarantee a response to any client inquiry within two business hours, no exceptions. We mean it when we say: we’re always here, always available.
Exceptionalism
Many companies believe they cannot excel in all areas, accepting mediocrity as a trade-off. AB Global rejects that mindset entirely. We strive to be exceptional in every aspect of what we do—every client, every process, every time.
