Service.
Such a simple word. Such a simple concept. Such a challenge for so many companies.
Why is service such a challenge? It is because business leaders often try only to be as good as they think they need to be. The prevailing thought here is that being more than what they need to be is a waste.
The degradation of service is an epidemic in corporate America. Low-paying jobs, poorly trained message takers, support operations increasingly moved offshore and increasing use of artificial intelligence agents. Service has become cold. Companies continue to invest less in service.
Many background screening companies have followed this trend. Few dedicated contacts. Off-shored support. Multi-call resolutions. No access to subject matter experts.
In the increasingly complicated world of background checks, this poses a major problem for companies. Who do you call? Who can you rely on? Who can you trust?
Businesses contracting with background screening companies, in our view, do not need a “vendor.” They need a partner. A partner who is invested in their success. A partner that provides the tools, the education, the reference materials to manage a compliant program, and finally, a partner who is available to them at a time of the company’s convenience.
This level of service is a choice.
At AB Global, we have embraced our superior levels of service. Our clients benefit from a consultative relationship with AB Global. We are so invested in service that we provide dedicated contact for every client. Let me repeat that…A DEDICATED CONTACT FOR EVERY CLIENT! High volume, medium volume and low volume, all clients receive the same level of support from their dedicated contact.
So what do we call this dedicated contact? We call this person your Client Concierge. Our clients are assigned a personal service professional for their account. They are your go-to person for whatever the question, whatever the reason, and whatever the need. It is our Gold Standard pledge to our clients that we will always have a dedicated person who will be a personal assistant their screening program.
While many companies have raced to the bottom in terms of service, AB Global has raced to the top. Our Client Concierge will respond to any inquiry within two business hours. It is a service-level guarantee that we put into every Service Agreement. You do not even have to ask for it.
It is all about The Gold Standard for AB Global. We do not follow the declining standards of others. We prefer to set the bar, and we do so with The Gold Standard and our Client Concierge Program.
